Report Content and How We Handle It

Last updated: 11 November 2026

Instaflow hosts landing pages that merchants build with our service. They're published at *.instaflow.cc addresses and on merchants' own domains. If you think a page we host is illegal, or breaks our Acceptable Use Policy, tell us here. This page explains how to report it, what happens next, and how a merchant can challenge our decision. We follow this process under the EU Digital Services Act (Regulation (EU) 2022/2065, the "DSA").

1. Who we are

The service is provided by Propeller Digital Limited, trading as Instaflow. It is registered in Ireland under company number 784240, and its registered office is at Unit 20, Platform 94, Mervue Business & Technology Park, Wellpark Road, Galway, H91 F9PX, Ireland. More details are on our Company information page.

In DSA terms, Instaflow is a hosting service. We store and serve pages at the request of the merchants who publish them. We don't review or approve pages before they go live. The merchant who publishes a page is responsible for it.

2. How to report a page

Email abuse@instaflow.ai. To help us act quickly, please include:

1. The exact web address (URL) of each page you are reporting. If only part of the page is the problem, describe it or attach a screenshot.
2. Why the content is illegal or breaks our rules. Explain clearly. If it concerns your rights, such as a trade mark or copyright, tell us which right and how it is infringed.
3. Your name and email address. You don't need to give these if your report concerns child sexual abuse material.
4. A statement that you believe in good faith that the information in your report is accurate and complete.

You can also say which category the report falls into. For example: counterfeit or unsafe products, scams or phishing, misleading consumer practices, intellectual property, privacy, hate or violence, or child safety.

Reports about our own service. For problems with your own account, billing or data, contact support@instaflow.ai or privacy@instaflow.ai instead.

Urgent danger. If someone's life or safety is at immediate risk, contact the police first.

3. What happens next

• We confirm receipt. If you gave an email address, we send you a confirmation without undue delay.
• A person reviews your report. We review every report in a timely, careful and objective way. We don't use automated tools to decide on reports. If we ever use automated tools to detect content or decide on a report, our decision notice will say so.
• We tell you our decision without undue delay, including any action we took and the ways you can seek redress if you disagree.
• We may ask the merchant for information before deciding, unless that would be inappropriate, for example where the page is a scam or puts people at risk.

If we learn of information suggesting a criminal offence that threatens someone's life or safety, we will promptly tell the relevant law enforcement authorities. In Ireland that is An Garda Síochána; where no country is clear, we may tell Europol.

4. What we may do

Depending on how serious the problem is, we may do one or more of the following:

• ask the merchant to change or remove the content;
• unpublish or disable the page, or limit where it can be seen;
• disconnect a custom domain from our service;
• restrict publishing or AI generation for the account;
• suspend or terminate the account.

We act proportionately, with due regard to the rights and legitimate interests of everyone involved, including freedom of expression.

5. If we take action against your page (for merchants)

When we restrict a page or an account, we send the account owner a statement of reasons by email. It explains:

• what we did, where it applies and for how long;
• the facts we relied on, and whether we acted on a report or on our own initiative. We only name the person who reported the page where strictly necessary;
• whether we used automated means;
• the legal ground, if we decided the content is illegal, or the rule in our Terms or Acceptable Use Policy, if it breaks our rules, and why;
• how you can challenge the decision.

How to challenge a decision. Reply to the statement of reasons, or email abuse@instaflow.ai from your account email, within 6 months of the decision. Tell us why you think we got it wrong. Someone who was not involved in the original decision will review it. We will tell you the outcome and reverse our action if we were wrong.

You can also take the matter to an out-of-court dispute settlement body certified under the DSA, where one is available, or to the courts.

6. Contact points

7. Transparency reports

As a micro or small enterprise, we are currently exempt from the DSA's annual transparency reporting duty (Art. 15(2)). We will publish reports if that changes.